FAQs

Shopping

Common questions about your shopping experience and payment process.

What are the accepted payment methods?

We accept major payment methods, including PayPal, credit cards, and debit cards (such as Visa, Mastercard, American Express, etc.). All payment information entered on our website is encrypted and securely processed.

If you choose PayPal as your payment method, you will be redirected to PayPal's website to complete your payment. You can check the status of your payment by logging into your PayPal account.

We do not offer cash on delivery (COD).

Can I pay with a currency other than USD?

Currently, we only accept payments in USD. However, your bank or payment provider will convert the amount into the currency of your country or region at the prevailing exchange rate.

How do I use a discount code?

You can apply a discount code at checkout. Simply enter the code in the "Coupon Code" field and click the "Apply" button to apply the discount.

Can I change my order?

Please carefully review your order before submitting, including the color, size, quantity, and shipping address. To ensure prompt processing, we can only accept order changes within 24 hours after placing your order. After this period, no changes can be made.

How long after placing my order can I make changes?

We strive to process and ship your order as quickly as possible, so we can only accept requests for changes (such as product color or size) within 24 hours of placing your order.

Can I cancel my order?

To ensure prompt processing of your order, we only accept cancellation requests within 12 hours after placing your order. Please double-check your information before submitting your order.

Can I change my order details (name, address, email)?

Due to our processing procedures, we can only accept changes to order details (name, address, email) within 24 hours after your order is placed. Please ensure all information is correct before completing your order.

Shipping

How long will it take to receive my order?

The time it takes to receive your order depends on three factors:

Order Processing Time: Typically 2-4 business days, but it may extend to 3-5 business days for custom orders or items with limited stock.

Logistics Transit Time: This varies depending on your location.

Local Delivery Time: Time taken by the local courier to deliver the package.

Please refer to the shipping times below for your location.

How can I track my order?

Once your order is dispatched, we will send a shipping notification to your registered email with the tracking number and instructions on how to track your parcel. You can track your shipment via Logistics Tracking Website by entering the tracking number. Please also check your spam or junk folder if you don’t see the email in your inbox.

Can I modify my order after placing it?

We accept order modifications within 24 hours of order placement. If you need to make any changes, please contact us via email or WhatsApp within this time frame. After 24 hours, modifications are no longer possible.

What are the shipping costs?

Shipping costs depend on the destination and the number of items in your order:

Standard Shipping: $4.99 per item (for 1 item), free shipping on orders of 2 or more items.

Applicable Countries: United States, Canada, Mexico, Australia, United Kingdom, Germany, France, Italy, Spain, Portugal, Ireland, Estonia, Austria, Bulgaria, Poland, Denmark, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Norway, Sweden, Switzerland, Slovakia, Slovenia, Greece, Hungary.

High Shipping Fee Countries: $6.99 per item (for 1 item), free shipping on orders of 2 or more items.

Applicable Countries: Iceland, Malta, Cyprus.

Please note, shipping rates may vary for certain countries and are subject to change. Check the shipping costs during checkout for your specific order.

How long will shipping take to my location?

Shipping times vary based on your location:

USA: 7-10 business days

Germany, UK: 7-10 business days

Other European Countries: 10-15 business days

Australia: 10-15 business days

Can I check my order status?

Yes! You can always check the status of your order by visiting our track order page on the menu.

Returns & Refunds

Here you can find detailed information about our return policy, refund procedures, and how to initiate a return.

How do I return an item?

If you receive a damaged item, please contact us within 7 days of delivery.

Who pays for return shipping?

The return shipping cost is the responsibility of the buyer. Unfortunately, we do not provide return shipping labels.

Can I return a defective item?

If you receive a defective item, you are entitled to a replacement (subject to availability). If the item is out of stock, we will issue a full refund for the item.

When can I expect to get my refund after canceling my order?

If you successfully cancel your order, we will process your refund within 48 hours. The refund will be issued to the original payment method, and the exact time of credit will depend on your payment provider's processing times.